Store Locator

Travel Advisory for CAA Members Concerning Earthquakes in New Zealand

Rodrigo Cokting November 14, 2016

As a result of the two powerful earthquakes which struck New Zealand recently, the Government of Canada advises travellers to exercise normal security precautions as aftershocks may occur. Power and communication services may be disrupted in affected areas and travellers are advised to follow the advice of local authorities, including evacuation orders.

We encourage our Members to monitor the Government of Canada’s travel advisory site for the most accurate and official travel information to the affected areas.

Due to the recent earthquake, the High Commission of Canada in Wellington is temporarily closed. Canadians who require emergency consular assistance can call the High Commission and follow the instructions, or contact the Emergency Watch and Response Centre in Ottawa.


For our Members and their families who are in the region or are planning to travel in the affected areas, please call 1-866-286-9323, or call collect 905-771-3242 with any questions or concerns.

For CAA Members who have purchased Trip Cancellation and/or Vacation Package insurance from CAA Travel Insurance, please contact our claims number at 1-888 493-0161.